Quartzy reduced time to sale by 50%

About Quartzy

Quartzy is the world's leading lab management platform and equipment distributor. Bheem Bhatia, Quartzy's CFO, recognized that extending credit on large orders could supercharge sales, but only if they could avoid risky customers and wasted time.

The Challenge

Yet their credit application process was entirely manual, leading to slow turnaround times and incomplete financial checks. To make matters worse, the Accounts Receivable team got involved only after big orders were already placed, adding even more pressure.

Customers typically needed two or three days to return applications, plus one to five days of back-and-forth for corrections. References from banks and suppliers were hard to secure, and decisions sometimes relied on a single bureau report.

All this meant the team tasked with preventing fraud and credit losses was constantly behind schedule. Meanwhile, the sales team bombarded them with phone calls and emails asking for customer approval updates, stretching resources even thinner.

The Solution

Nuvo replaced Quartzy's manual credit approval process with a modern workflow powered by direct integrations to insight sources and internal systems, along with collaboration tools to keep internal teams informed. As a result, operational overhead was reduced and time to sale was cut by 50%.

With Nuvo, Quartzy's Accounts Receivable team can move as fast as the sales cycle demands and accelerate revenue opportunities. Quartzy now shapes its customer engagements to drive purchases, instead of being held back by lengthy internal procedures.

Customer-facing teams share personalized application links that auto-assign the right team members. Nuvo then sends real-time alerts when customer statuses change to create visibility without burdening the Accounts Receivable team.

Nuvo's collaborative dashboard delivers rapid credit insights, payment history, and automated reference retrieval, giving the Accounts Receivable team the confidence to issue limits quickly. Now that all customer data lives in one accessible place, delays have disappeared from the buying journey.

Before Nuvo / After Nuvo

Saved Cost. Before Nuvo: 2 weeks or more to process paper applications. After Nuvo: Online credit application with instant credit insights, payment history and automated references.

Saved Cost. Before Nuvo: Delays with illegibility and incomplete or inaccurate information. After Nuvo: Digitized process for complete and accurate applications.

Increased Revenue. Before Nuvo: Longer PO wait periods for new customers. After Nuvo: Faster PO fulfillment drives revenue and eliminated bottleneck with Finance.

Improved Communication. Before Nuvo: Sales had no visibility into credit application status or changes in credit history. After Nuvo: Instant alerts for changes in application statuses or credit profiles.

Improved Communication. Before Nuvo: Customer Success had no visibility into credit application status for customer inquiries. After Nuvo: Centralized online location to search application status and customer information.